Dartmoor Soap Company Terms & Conditions
About Us
Nestling on the edge of beautiful Dartmoor in Devon, The Dartmoor Soap Company’s artisan soap is handmade using natural ingredients which, wherever possible, are sustainably sourced and harvested locally on Dartmoor, Devon. Our soaps are free from chemical irritants such as Sodium Lauryl/Laureth Sulfate, petrolatum and artificial colours and made without palm oil.
Contacting Us
We welcome your comments and feedback. Please email us at hello@thedartmoorsoapco.co.uk or call us on +447759279924.
Making a Purchase
In order to purchase a product, simply browse through the online shopping facility. Click on the ‘Add To Cart’ icon next to your chosen product and the item will be put in your shopping basket (a running total is visible on the top right of the online shop). Once you have finished shopping, click on the shopping cart to checkout, or press “Go to checkout”. The products and total purchase price, including postage and packing costs, will appear and invite you to complete your payment and add delivery details. All items shown on the website are subject to availability. In the event of any items not being available we will contact you to review your order.
Making a Payment
Pay by PayPal
All prices quoted are in £ British Pounds (sterling). We accept credit/debit cards, which are processed by PayPal via a secure on-line encrypted payment system and PayPal can accept credit or debit cards from MasterCard and Visa.
Payment by Bank Transfer
Make your payment directly into our bank account using BACS. Please use your Order ID as the payment reference. Your order will only be shipped when the funds have cleared in our account.
Payment by Cheque
When checking out you can select to pay by cheque. Please send your cheque made payable to ‘The Dartmoor Soap Company’ and post to:
The Dartmoor Soap Company, Unit 7D, Cranmere Road, Okehampton, Devon EX20 1UE, United Kingdom.
Please write your order number on the back of the cheque. Your order will only be shipped when the funds have cleared in our account.
Delivery
We can deliver items anywhere in Mainland UK. Delivery outside the UK Mainland is possible, please contact us for a quote.
Delivery of goods is made once full payment is made through PayPal, or once funds have cleared if paying offline. Deliveries will be made via Royal Mail or courier, and should be with you within 2 – 5 working days.
We don’t deliver to Post Office (P.O.) boxes or shipping agent addresses.
Please ensure that you provide accurate contact or delivery details to ensure timely delivery. We do not accept liability for any failed or late deliveries due to incorrect address details.
We do not accept liability for goods damaged in transit.
Parcels up to 2kgs are sent using Royal Mail 1st or 2nd class service (please specify at checkout).
Parcels over 2kgs are sent using a courier which we will dispatch within 48 hours of receipt of payment (excluding weekends).
This service may exclude certain destinations in the British Isles. Please contact us by email to confirm delivery to your preferred location.
We aim to process all weekday orders within 24 hours of ordering, and weekend orders on the following Monday. If this is not possible we will contact you.
Please note – all delivery times are approximate and during promotional/seasonal periods, delivery via Royal Mail and Couriers, may take longer
Cancellations, Returns, Refunds
If you change your mind about the product you may cancel your order within 14 days of receiving the items under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Products can only be returned if they are unopened and undamaged. Please note that in this case you will need to pay the return delivery charge however we will refund you the full amount that you have paid for the product including the original delivery charge. Unfortunately we cannot accept proof of postage as proof of receipt for the goods and the refund will be only issued if the products are received by us and are in a good condition.
Every effort is made to supply high quality goods as shown, but if you have identified a fault with your item, we will send you a replacement or a refund for the full amount including the original delivery charge. For any claim to be accepted, we must be notified within 14 days of receiving the items on +44 7759279924 or hello@thedartmoorsoapco.co.uk This does not affect your statutory rights as a consumer.
Statutory Rights
Your statutory rights remain unaffected by these terms and conditions.
Privacy Policy
At The Dartmoor Soap Company we are committed to protecting your privacy and security. We will only use the information that we collect about you to process your order and to provide you with the best possible online service. We will not disclose customer information to third parties. Read our full privacy policy here.
Governing Law
Our terms and conditions are governed by English law, irrespective of where you are based.
General Information
Whilst every effort has been made to ensure that the information contained in this website is correct, The Dartmoor Soap Company cannot be held responsible for any errors that may occur. We reserve the right at any time to modify or discontinue the service, products or the prices (or any content thereof) without any notice.
The Dartmoor Soap Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, polices and notices stated here. By placing an order with us you are agreeing to accept these terms and conditions. We reserve the right to amend or remove any section of the terms and conditions without prior notice.